Open to new opportunities

Project & Implementation Professional

7+ years driving digital adoption, process standardisation, and cross-functional alignment in SaaS environments. Based in Copenhagen — with a multicultural lens shaped by living in the US, Canada, and Denmark.

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Sheila Bouten

Copenhagen, Denmark · Open to roles

7+ Years experience

Health Tech domain

MSc Information Science

2018 – 2025

Monsenso ApS

Copenhagen, Denmark · SaaS digital mental health platform

2024 – 2025

Senior Product Consultant

Led end-to-end client onboarding and implementation across multiple countries.
Acted as primary liaison between clients, product managers, and developers throughout the full customer lifecycle.
Collaborated with product and commercial teams to surface user feedback insights for roadmap planning.

2020 – 2023

Product Consultant

Conducted functional and exploratory testing across web and mobile apps to ensure data quality, usability, and clinical compliance.
Reduced post-deployment support requests through improved documentation and validation testing.
Strengthened long-term customer relationships through consistent communication and proactive issue resolution.

2018 – 2019

Project Management Student Assistant

2014 – 2017

Clinical Research Coordinator

McGill University · Division of Cancer Epidemiology, Canada

Managed participant recruitment, site onboarding, and project timelines across international research teams.
Supported study documentation, ethics submissions, and cross-functional communication between investigators and data teams.
Helped optimise workflows and ensure accurate data collection under strict regulatory standards.
Contributed to the preparation and editing of peer-reviewed publications in cancer epidemiology. View publications →

Capabilities

What I bring

A blend of project rigour, user empathy, and technical fluency — built across healthcare SaaS and research environments.

Project Management

SaaS implementation Onboarding Stakeholder management Delivery coordination

Tools & Methodologies

Jira Figma Miro GitHub JSON HTML Agile / Scrum Shape Up

Cross-functional Collaboration

Client relations Product teams International teams Process optimisation

Adoption & Impact

Digital adoption User documentation QA / Testing SDLC

Academic background

Education

A foundation in human-centered systems and behavioural science — applied to real-world implementation challenges.

2017 – 2019

MSc. Information Science
Human-Centered Informatics

Aalborg University · Copenhagen, Denmark

2009 – 2013

BSc. Psychology

McGill University · Montreal, Canada